Return & Refund Policy – Easy Stationery Returns at Love To Scribble

At Love To Scribble™, we strive to ensure you love every purchase.  If you're not satisfied, we're here to help!  Below are the details of our return and refund process.

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.  After 30 days, we will accept returns but only as a store credit in a form of E-Gift Card.
• Items must be in their original condition: unused, unaltered, and in their original packaging.
• Personalized or custom-made items are non-refundable, except in cases of defects or damage.

How to Initiate a Return

1. Contact Us: Email us with your order number and the reason for your return.
2. Approval: Once your return request is approved, we’ll provide a return authorization and email you a prepaid return shipping label.
3. Shipping the Item: Use the provided return label to send the item back to us.

Refund Process

• Once we receive and inspect your return, we’ll notify you of the approval through email within 24 hours after we receive the item. 
• Approved refunds will be issued to the original payment method within 7-10 business days of processing.

Exchanges

• We offer exchanges after the original item has been returned to us.
• To initiate an exchange, please follow the return process and indicate that you wish to exchange the item.
• Once the returned item has been received and inspected, we will process your exchange and ship the new item to you.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 7 days of delivery.
• Please provide your order number and photos of the issue.  We will arrange a replacement or refund, including shipping costs.

Non-Returnable Items

• Personalized or custom-made items
• Gift cards
• Clearance items (marked as final sale)

Contact Us

For questions about returns or refunds, please do not hesitate to email us.

We're happy to assist you.